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Monthly Luncheon Report

(Wednesday, Feb. 14, 2007 PCC Monthly Luncheon)

Program: Loving Your Local Media

MODERATOR

NICK PULLIA
Communications Director, Ravinia Festival

PANELISTS

CAROL GODDARD
Senior News Editor, Pioneer Press

JON KAPLAN
Director of Public Relations
Metropolitan Pier & Exposition Authority
Former Producer/Writer - CBS-TV, Chicago

KAY LONG
Assistant City Editor, Daily Herald

PROGRAM SUMMARY

By Sue Masaracchia-Roberts

In a program fit for Valentine’s Day, suburban editors shared their insights with those attending the Publicity Club of Chicago’s February luncheon, entitled "Love Your Local Media." Panelists sharing their insights were Kay Long, Daily Herald assistant city editor, Carol Goddard, Pioneer Press senior news editor and Jon Kaplan, current director of public relations for the Metropolitan Pier & Exposition Authority and former producer/writer for CBS-TV in Chicago. Serving as moderator was Ravinia Festival communications director Nick Pullia.

[Scroll down for links to downloadable contact lists for both the Daily Herald and the Pioneer Press...]

Jon Kaplan

After his 10 years as a writer and producer at CBS-TV-Chicago, Kaplan noted that the greatest mistake made by PR people pitching local TV is not giving stations enough lead time. "TV is a monolithic entity, not a rapid response vehicle." He made the analogy between writing using a hammer and chisel on slate and the speed with which TV responds to leads, especially on Saturdays when crews are skeletal at best. "Make sure to give a lead time of at least four-to-five days, and contact the planning director at the station. After notifying us at least a week ahead of the story taking place, you can send a media alert to remind us a day or two before to keep your story top of mind."

At CBS, these gate keepers are Diedre White and Dan Blom. "Know who to pitch and what the shows are about. Make sure you don’t deal in abstracts when pitching television, but instead show us the human, emotional elements along with what we can show that is visual. You will get better play," he added, "if you offer us an exclusive."

According to Kaplan, TV has several unforgiving deadlines. In additional to being visual and offering an emotional hook, "you are better off making your case via e-mail and then being patient. If you call or are pushy, you’ll turn them off."

Kaplan suggested, "It doesn’t take a lot to develop a relationship with the media. Just be polite, honest, realistic and responsive. Make it happen for a reporter! Take their calls, respond to them and deliver what you promise in your pitch. Make sure it happens when you say it will and what you say it will be!"

This is especially true during a crisis. "There is a link between the media and PR people. If you don’t call us back when we call you about a story, we’ll fill in the blanks and go with what we have. If you want to be able to express your side of the story, be accessible and call us back!"

If something goes "south," not happening the way you expected, Kaplan suggested that "a mea culpa goes a long way! We will rarely kill a story but if you tell us you screwed up and are taking corrective steps to help us, if you are truthful, the media is more forgiving."

Television also relies on PR people to provide experts, families affected by news events and a variety of other sources. "It’s a two way street. Get yourself known by the television station as a reliable source or to serve as an expert." However, he warned that the person determined to be the expert or spokesperson should appropriately reflect the mood and story, especially if they are the person in the highest authority on that story. As an example, he referred to the miners trapped in the southeast. "The PR person who acted as spokesperson was perceived as being very cold by both the media and by the families."

At CBS, Kaplan said there is an extensive web service. "More and more, stories that are running on the news are duplicated online. There is more writing and more features appearing on the Web. In the future, I believe you will see more and more view our story at 10. If you have a feature, it would be wise to call the station and ask to speak to the Webmaster and pitch your story to him or her!"

He also suggested keeping a "computer Rolodex" in order to contact the most appropriate producers. "Send that person your resume – or that of your expert -- and a cover letter, indicating that you are local, available to address specific topics and willing to help."

Kay Long

View/download Daily Herald contact info (PDF)

In addition to offering local sections, the Daily Herald has several areas of focus, including business, sports and features, but "the Herald’s trademark is local, local, local! Therefore," said Long, "we only want material that is pertinent to the particular community, even though we may share some stories in other zones where appropriate. We do accept photos, pictures and some citizen journalism along with press releases as time and space permits."

Concurring with the view of television, "The Daily Herald is monolithic as well. We need MORE than four or five days, especially with 28 Neighbor [section] editors and six or seven people who oversee these sections," she added. That makes it all the more important to know who to pitch, as well as providing pictures and stories with heart.

She advised PR people not to blanket the newsroom, but also not to go to just one reporter. "Target who you contact and go to the one who best fits your story’s beat. If you get a "Yes," tell the others you’ve contacted. NEVER blind copy editors. If they find out, it’s very irritating!" The Herald also has several Internet cousins, displaying stories online, so stories that have been covered can be easily tracked.

Long receives about 1,500 e-mails a day and has at least two deadlines each day. To avoid being perceived as pesky, she suggests, "If you sent an e-mail and want to know if I received it, leave a short phone message with your e-mail address along with your name and phone number, requesting that I look for your message. If I didn’t get it, I’ll call you back."

Her favorite people to work with are those who know when the stories run because they read the paper every day. When they pitch her, they refer to stories they saw in the Herald and tell how theirs will fit. They provide us with at least two weeks of lead time before the story takes place, are truthful and offer exclusives when appropriate.

"If we see a story we have been pitched in another media outlet, we’ll downplay our coverage of it. You’ll get more coverage if we get an exclusive," she said. However, she warned, "Do not send us any free stuff. We cannot accept ANYTHING! We cannot even receive food and, if we get it, we are supposed to donate it to a food pantry."

She also likes to work with people who are aware of trends and anniversaries. "Be aware," she suggests, "of what is going on beyond Chicago. Trends are big, as are think pieces and round up stories! Get to know people at all levels of the paper, not just the editors but also the reporters and let us know what you have available."

She most prefers contact by e-mail but does not mind succinct phone messages. She can be reached at klong@dailyherald.com or by phone at 847-427-4477.

Carol Goddard

View/download Pioneer Press contact info (PDF)

As the city editor, Goddard is the "go to" person for Pioneer Press and directs larger projects. However, Pioneer Press comes out once a week on Thursdays and its stories also focus on local news.

"If someone notable is coming into town," she said, "it’s unlikely we would cover it, however if a local resident is doing something noteworthy, absolutely contact us!" 　

Goddard suggests that, if a story has entertainment value, PR people should call all the editors who might be a natural fit, however if the audience appeal is limited, for example news about a church service, call the local editor. She suggests asking those editors contacted if "they can suggest who you might talk to who can help your story find a better home."

Web coverage mostly parrots the print copy.

Her favorite pitch was from someone doing some landscaping at the Marriott Lincolnshire Resort. "This person would write the stories, provide the photos and always added value to what she gave us," said Goddard. "Whenever she contacted me, she had my complete attention."

When stories she receives have been embargoed until Thursdays, as Ravinia does, she appreciates it. "This provides Pioneer with a level playing field, especially for events. I particularly like receiving stories," she adds, "that offer personal insights like a family with a local tie touched by Katrina. You can give the story to another outlet if you provide them with a different angle on that story. That’s okay."

She likes talking to people who notice trends, pitch solid stories and maintain good relationships with the paper.

As spokespeople for a news story, she prefers to speak with those in authority, especially if that person is articulate.

Pioneer also likes creating partnerships with local agencies, providing contest judges, pre-concert talks, panel moderators and prizes, depending on the event.

Goddard prefers e-mail; if you want to know if it reached her, you can request a return receipt when you send it. Contact at cgoddard@pioneerlocal.com. Her phone number is 847-486-7372.

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