
Guest blogger Stephanie Florence is an assistant account executive with JSH&A Public Relations.
For the first time, The Hershey Company is inviting consumers to design their own candy bars by selecting their favorite ingredients, seeing the equipment in operation and designing the packaging at Hershey’s Create Your Own Candy Bar. Lucky for me, my first business trip was opening this new experience at Hershey’s Chocolate World attraction.
My colleague and I helped to support the media preview and VIP event hosted just before the grand opening to the public. After our continuous local media outreach off-site we greeted the media and ensured they were able to take in the full chocolate-making experience. Throughout the trip I took notes on key learnings for my first business trip.
Come prepared – Study up on the program materials and your responsibilities throughout the trip. I may have looked like a student reviewing for a final exam on the flight, but I felt confident as

My colleague Chris and I take a break from the grueling process of creating our own candy bars.
I walked off the plane. I knew the list of potential media attendees backwards and forwards and could recite the program Key Messages and Q&A. Arriving prepared helps you plan ahead for what is inevitable in any media event – the unexpected. If you prepare as much as you can, the unexpected won’t feel as overwhelming.
Listen – I received great advice from one of the PR team members from Hershey’s. She explained the importance of learning to communicate with all different types of people and to adapt to their communication styles. This will help in conveying messages and avoiding any misunderstandings. It will also provide direction in understanding people in general, which is so vital to what we do. No business trip will be the same, but the information you take away can only help you on future trips.
Enjoy the experience – You’re on the trip for business, but are allowed to have some fun as well. I learned that if you can become friends with the pilot on the flight in, you know it’s going to be a good trip. As we boarded the plane the pilot and I chatted about my first business trip to Hershey, which he said he wished he was joining. (When you tell people you’re en route to creating your own candy bar, that’s the typical response.) The best part occurred when we arrived in Harrisburg because as I walked away he wished me luck and said he knew I would do well. The timing of this conversation provided me the reassurance I needed as I began my trip.
I’m grateful I was able to work on this program from groundbreaking to grand opening. It’s interesting to see a PR program come full circle and even more worthwhile being on-site for an event of this nature. I was able to take in the entire experience of meeting the client for the first time and putting faces to the emails and phone calls we have regularly. I’ve only traveled once so I know I have a lot to learn – what are your tips for business travel?
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