Digital Communications Coordinator | Chicago Foundation for Women

Posted on Dec 13, 2021
Type: Job

About the Digital Communications Coordinator Position
The Digital Communications Coordinator, under the direction of the Director of Communications, supports and maintains key digital communications activities for the Foundation, including the website(s), email marketing, social media, cross-platform analytics, audio/visual projects, and digital (search and social) advertising. The position is an integral part of the Communications Department and collaborates within and across Foundation departments to fulfill organizational objectives, uplifts its grantee and funding partners, promotes events and key informational topics, and supports fundraising efforts. Specifically, the Digital Communications Coordinator will increase web traffic, email lead generation, and social media audience engagement and growth.

How the Digital Communications Coordinator Position Breaks Down
Website Management (40%)
• Manage www.cfw.org and related domains to ensure the sites fully support the
communications objectives of the Foundation, responsible for all the content and
functionality on a day-to-day basis, including:
o In coordination with our website managed hosting vendor, oversee security
updates to WordPress core, modules, and plugins as needed
o Accessibility monitoring and best practice improvements
o Work with external web designers, content producers, and developers to make structural updates to the website when needed in coordination with the Director of Communications
o Optimize web communication for SEO, organic keyword search, and engagement
• Oversee the linkage of our website to our customer relationship management software,
RaisersEdge, with the support of the Manager of Donor Data and Stewardship
• Create new web pages using WordPress’ content management system related to the
Foundation’s news, events, and grantmaking updates, in coordination with the Director
of Communications and other Foundation departments as needed
• Triage web requests and issues from across the Foundation, providing resolution to
identified issues as quickly as possible and pushing back when necessary
• Update grantee information upon close of each grant cycle and work with the Director of
Communications to select the featured grantees
• Update featured donors on the website in coordination with the Director of
Communications and the Senior Director of Development
• Curate and create graphics and images that enhance the look and feel of the website
with the use of Canva
• Monitor website visits and engagement regularly through Google Analytics and help
compile monthly reports
• Identify and present opportunities to improve website functionality
• Manage the Foundation’s e-commerce site through ongoing review, updates, and
promotion of product offerings

Digital Content Development (40%)
• Curate, write and edit original online content for use across the website, email
newsletters, audio/visual projects, and social media channels, with oversight by the
Director of Communications
• Design and create promotional materials, such as infographics, videos, and online
posters
• Interview, photograph, record, and report on projects, initiatives, events, relevant topics,
and partnerships for audio and visual projects
• Update the shared content publishing calendar
• Coordinate the execution of audio/visual projects, including the creation of a work plan,
the scheduling of interviews, and third-party vendor management, to ensure project
completion
• Amplify the content shared by our grantee partners through our social media channels
and email communications
• Manage the creation of emails related to the Foundation’s monthly newsletter, email
appeals, event promotions, and grantmaking updates in coordination with the Director of
Communications
• Identify and present opportunities for improvement related to increasing email open and
conversion rates, and digital fundraising, in coordination with the Director of
Communications and the Senior Director of Development
• Support in hosting in-person and/or virtual gatherings on Zoom, or similar virtual event
platforms
• Incorporate Facebook Live and Instagram Live capabilities into communications efforts
to enhance digital engagement
• Execute an annual social media plan that coincides with the Foundations’ editorial
calendar in coordination with the Director of Communications
• Review data and analytics for each of the Foundation’s social media channels to assess
engagement and increased followers and help compile monthly reports

Administrative and Reporting (20%)
• Compile quarterly reports for board meetings related to meeting the Foundations
communications objectives on digital platforms
• Assist the Director of Communications in facilitating the meetings and updates for the
Communications Committee
• Work with the Director of Communications to review budget needs for website
management and maintenance and digital content development
• Additional responsibilities as needed and assigned by supervisor

Work Environment
• This position operates primarily in an office environment that is accessible. Some work
at off-site locations may be required, and those may not be fully accessible.
• This role routinely uses standard office equipment such as computers, phones,
photocopiers, scanners, and filing cabinets.
• While performing the duties of this job, the employee is regularly required to talk and
hear. The employee frequently is required to stand; walk; use hands to finger, handle
or feel; and reach with hands and arms.
• The employee may be asked to lift and/or move objects up to 25 pounds.
• Travel between the main office and other locations will be required. Must possess a
valid driver’s license and be insurable.
• This position generally works in the office from 9:00 AM – 5:00 PM Monday through
Friday with occasional night and weekend hours required
• Workplace is a smoke and drug-free environment.
• CFW is an equal opportunity employer and seeks to employ qualified individuals based
on individual merit. CFW does not discriminate against any individual with respect to
the terms and conditions of employment based on that individual’s race, sex, age,
religion, color, national origin, disability, genetic information, marital status, veteran
status, sexual orientation, gender identity or expression, housing status, or any other
non-merit factor protected under state, local or federal laws. Equal Employment
Opportunity applies to all personnel actions such as recruiting, hiring, compensation,
benefits, promotions, training, transfer, termination, and opportunities for training. CFW

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is committed to a fair and equitable workplace where everyone is a respected and
valued member of the team.
• For new employees starting work with the Foundation on or after October 1, 2021,
COVID-19 vaccine documentation must be provided within two weeks after the start
date. If you believe you qualify for an exception from the requirements of this policy, for
medical reasons or sincerely held religious beliefs, you must provide a letter (on
letterhead) from your doctor or clergy to the Human Resources Manager. The
Foundation will explore potential reasonable accommodations for you that would not
cause undue hardship to the Foundation. However, such reasonable accommodations
are not required and cannot be guaranteed.

Requirements

Qualifications
• A combination of education/experience in a relevant field, including creative
communications; journalism, marketing & public relations; social media management;
digital media; web content, with a minimum of 2-4 years, and a Bachelor’s degree –
preferred
• Passion for CFW’s mission; commitment to racial and gender equity
• Demonstrated in-depth knowledge of social media ecosystems, tools, and offerings
preferred, including Facebook, Twitter, LinkedIn, Instagram, and YouTube
• Strong writing and presentation skills with the ability to work with staff across the
Foundation
• Demonstrated use of content management systems (CMS) preferred, including
WordPress
• Experience with email marketing tools is preferred, including MailChimp, Constant
Contact, as well as email marketing tools linked to customer management systems,
RaisersEdge, and Blackbaud’s OnlineExpress
• Experience with digital analytics software is a plus, including Google Analytics,
Facebook Ads Manager
• Experience using online design tools like Canva preferred
• Experience with social media management tools is a plus, including Hootsuite,
TweetDeck, and Sprout Social
• Previous experience in public programming, philanthropy, academic, civic engagement,
or nonprofit sector within the Chicago region preferred
• Self-motivated, proactive, curious, collaborative, responsible, and flexible
• Excellent communication and customer service skills
• Working independently as well as within a team, detail-oriented, and able to take a
project from conception through completion
• Demonstrated ability to take primary responsibility for diverse projects and complete
them in a timely manner with limited supervision
• Creative and strategic application of digital and social media technologies
• Innovative thinker with a record of accomplishment for problem-solving and developing
action plans, and managing outputs
• Self-reliant, results-oriented, and strong interpersonal skills with the ability to engage, collaborate and develop consensus with staff and colleagues
• Ability to make decisions in a changing environment and anticipate future needs

Salary

45,000

Location

140 S. Dearborn Street
Suite 400
Chicago, IL 60603

How to apply

Compensation:
CFW offers a competitive compensation package for all positions. Comprehensive benefits
package includes: medical, dental, vision, life, short and long-term insurance, long-term care
insurance, 403B plan with match, vacation, paid leave, and sabbatical policies. The salary is
$45,000.

Application Process:
Interested applicants should email a cover letter articulating how their skills and experience
meet the responsibilities noted above with a resume to careers@cfw.org.
o Subject line should read: Your Name + Digital Communications Coordinator
o No phone calls, please
CFW seeks to fill this position as soon as possible and will work actively to build a diverse pool of candidates.

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